FAQ

All the answers to our frequently asked questions.

General

Where do the clothes come from?

Our products are fairly made in India and Indonesia. We visited all of our workshops ourselves and met the people working for us personally. Here’s more information on that: Fairness

How do I wash my jacket?

For our upcycled silk jackets we recommend hand wash or a very gentle 30 °C machine wash program. Instead of washing try to hang it outside for a few hours, most of the time that is doing the job. This way you save water, have less work and your jacket will last longer.

Shipping

To which countries do you ship?

We offer free shipping for all orders in Germany and Austria. We ship to all countries within the EU plus Switzerland for additional 12€ shipping.

How long does it take?

Within Germany and Austria it usually takes 1-3 working days. Within Europe it takes 3-7 working days. For Switzerland it might take 5-10 days because of Zoll.

What are the shipping costs?

Germany and Austria are free. Within Europe and Switzerland 12€.

Returns

Can I return?

You can return everything you ordered within 30 days.
The clothes must not be worn, washed or have the tags removed. Returns of one order shold be sent back in one parcel.

How do I return?

Please fill out our returns formand send the articles back to us. You can send it as a DHL parcel (frank online) to the following Adress:
Malimo Pautzke/Winter GbR, c/o Praetotec, Uhlandstr. 33, 10719 Berlin

How long is the return period?

Every return has to reach us within 30 days from the date it arrived.

How do I get the money back?

After we checked your goods, you get the money in the same way you paid.

When do I get the money?

After we checked the clothes you returned (every article has to be in a new condition, including hangtag) within 30 days, we send you a confirmation. This should take about two days.