All the answers to our frequently asked questions.
Our products are fairly made in India and Indonesia. We visited all of our workshops ourselves and met the people working for us personally. Here’s more information on that: Fairness
For our upcycled silk jackets we recommend hand wash or a very gentle 30 °C machine wash program. Instead of washing try to hang it outside for a few hours, most of the time that is doing the job. This way you save water, have less work and your jacket will last longer.
We offer free shipping for all orders in Germany and Austria. We ship to all countries within the EU plus Switzerland for additional 12€ shipping.
Within Germany and Austria it usually takes 1-3 working days. Within Europe it takes 3-7 working days. For Switzerland it might take 5-10 days because of Zoll.
Germany and Austria are free. Within Europe and Switzerland 12€.
If you have ordered one of our upcycled jackets, it is very likely that you will receive the jacket separately to the rest of your order. This is due to the fact that we send the upcycling jackets directly from our office while everything else is sent from our warehouse.
You can return everything you ordered within 30 days.
The clothes must not be worn, washed or have the tags removed. Returns of one order shold be sent back in one parcel.
Every return has to reach us within 30 daysfrom the date it arrived.
After we checked your goods, you get the money in the same way you paid.
After we checked the clothes you returned (every article has to be in a new condition, including hangtag) within 30 days, we send you a confirmation. This should take about two days.